Returns/Refunds:
We ask that you inspect your items upon receipt. If there are any manufacturing defects, please report them to Sweet Tea Smocks, LLC within 3 business days of receiving the item. Contact us via email at info@sweetteasmocks.com and include the following:
- Your order number
- A detailed description of the defect
- A photo of the defective item
- A photo of the signed packing slip
*Failure to include these details may delay or prevent us from resolving the issue.
If the defect is confirmed by our team, the customer will have 5 business days to provide tracking for the returned item. Paid return labels will only be issued for manufacturer defects. Shipping for other issues will be at the customer's expense. Failure to provide tracking within 5 business days will result in the item no longer being eligible for exchange, refund, remake, or credit under any circumstance.
Returning an Item for Store Credit or Refund:
Store credits and refunds will be issued only after the returned item is received and inspected. Items must be unworn, unwashed, with original tags, and in clear packaging to be eligible for credit or refund.
Items that are worn or washed are not returnable, non-refundable, or ineligible for exchange under any circumstances. If these items are returned to us without all of the above requirements we will contact the customer with further details.
